Privacy notice & data use
This page explains how we use the information you provide when you submit a request, including communications you opt into. If you have questions, contact support through the request flow on our home page.
What information we collect
When you send a request, we may receive details you provide such as your name, email address, phone number, preferred date, traveler count, and the message you write. We may also store any accessibility notes you include.
How we use it
- To respond to your request and confirm availability.
- To send practical details and check-in guidance.
- To communicate about schedule changes if needed.
- To provide email updates and notifications when you opt in.
Email updates
If you check the box during the request, we’ll send relevant updates related to your request and planning. You can stop receiving updates by using the unsubscribe option provided in those emails.
Sharing & retention
We only use your request information for the purposes described above and retain it for as long as necessary to handle your request and support communication. If you ask to remove your information, support will review your request.
Questions?
If you want help with privacy questions, include your request details in a message through the form on the home page. We’ll respond with clear guidance.